GENERAL TERMS AND CONDITIONS OF SALE (B2C)

Nelly Castro · 11.10.2026

1. Seller and scope

These terms govern consumer purchases through nellycast.ro only. Seller: Nelly Aleyda Castro Ibarra · Trading as Nelly Castro · Calle General Prim 11, 46005 Valencia, Spain · Tax ID Y9824161R · VAT ID ESY9824161R · shop@nellycastro.com · +34 696 399 635. Purchases for business or professional purposes, including purchases by distributors or resellers, are not governed by these B2C terms; separate B2B conditions may apply when disclosed and agreed before purchase. The actual purpose of the transaction determines consumer status.

2. Products and availability

We sell greeting cards, stationery, stickers, planners and related items. Essential characteristics, sizes, quantities and materials are described on each product page. Screen colour differences do not restrict rights regarding non-conforming goods. Products are subject to availability. If an item becomes unavailable after a contract is concluded, we will promptly inform the customer and offer the legally required remedies, including a refund where appropriate. Substitutions require consent.

3. Ordering, error correction and contract formation

Customers select items, add them to their cart, provide details, choose shipping and payment, review the total and place an order using a button clearly indicating an obligation to pay. Cart and checkout controls allow customers to correct quantities, addresses and other errors before placing the order. Product listings invite offers; placing an order constitutes the customer’s offer. We acknowledge receipt electronically without undue delay and, where required, within 24 hours. An automated receipt acknowledgment is not acceptance unless it expressly says so. A contract is concluded when we expressly accept the order or dispatch the goods, whichever happens first. Payment collected for an unaccepted order is refunded promptly. Contract confirmation is provided on a durable medium, normally email, no later than delivery.

4. Languages and contract records

The store offers Spanish, English and German. Contracts may be concluded in a language effectively available and selected at checkout. Mandatory pre-contract information is provided in that language and at least in Spanish, as required by law. Spanish is the reference text for translations, but discrepancies do not override binding information provided in the contracting language or mandatory consumer protections. These terms can be saved or printed before ordering. We retain transaction records for statutory periods; the full contract document may not be available through a customer account. Available documentation can be requested from shop@nellycastro.com.

5. Prices and payment

Consumer prices are shown in euros and include applicable VAT. Shipping and other seller charges are displayed before ordering. Available payment methods appear at checkout; unless otherwise agreed, payment is due when ordering. Non-EU deliveries may attract destination-country import taxes, duties and clearance charges payable by the recipient where not included and where lawfully disclosed. No additional payment is charged without express consent.

6. Delivery and risk

We ship to checkout-enabled destinations. Shipping charges and estimated delivery times are shown in our Shipping Policy and checkout. Unless otherwise agreed, we deliver without undue delay and within 30 days of contract formation. If delivery is delayed, statutory consumer rights apply, including, where appropriate, granting additional time and terminating the contract. Risk passes only when the consumer or their designated third party other than the carrier physically receives the goods. The statutory exception applies where the consumer independently commissions a carrier we did not offer. Prompt reporting of damage helps but is not a condition of statutory rights.

7. Withdrawal

Consumers generally have 14 calendar days from receiving the goods to withdraw without giving a reason. For separately delivered items in one order, the period generally begins on receipt of the last item. Withdrawal can be made by an unequivocal statement to shop@nellycastro.com and through the online withdrawal feature when provided. The Withdrawal Policy sets out returns, refunds, costs and the model form. Consumers bear direct return costs if properly informed in advance. They are liable only for diminished value from handling beyond what is necessary to establish nature, characteristics and functioning. Goods made to consumer specifications or clearly personalised may be excluded where the legal conditions are met. Standard, seasonal, illustrated and discounted products are not excluded solely for those reasons.

8. Statutory conformity rights

Goods carry statutory consumer guarantees. In Spain, the seller is generally liable for non-conformity of new goods appearing within three years of delivery, subject to legal conditions. Remedies may include repair, replacement, price reduction or termination as appropriate. Remedies are free of charge where required by law, including necessary carriage. Report concerns to shop@nellycastro.com; photographs and an order number may help but are not mandatory conditions that restrict legal rights.

9. Liability

We remain liable under applicable law. Nothing excludes legally non-excludable liability or limits mandatory rights relating to personal injury, non-performance, conformity, delivery or withdrawal. Circumstances beyond our control excuse liability only to the extent allowed by law.

10. Intellectual property

Illustrations, photographs, texts, marks and designs belong to Nelly Castro or their rights holders. Buying physical goods does not transfer intellectual property. Ordinary personal use, including gifting, is permitted. Commercial use of protected content requires permission except where permitted by law.

11. Personal data

Personal data is processed under applicable laws including the GDPR. Purposes, legal bases, recipients, retention periods and rights are described in our published Privacy Policy.

12. Customer service and complaints

Contact shop@nellycastro.com, +34 696 399 635 or Calle General Prim 11, 46005 Valencia, Spain. We acknowledge complaints, assign a reference and provide proof of submission on a durable medium. We respond promptly and within one month at the latest, subject to any shorter legal deadline. Consumers may contact competent authorities and available alternative dispute resolution bodies. Official complaint forms are provided at our physical premises as required in the Valencian Community.

13. Governing law and jurisdiction

Spanish law governs. This does not deprive consumers resident elsewhere of mandatory protection applicable under Regulation (EC) 593/2008 (Rome I). Courts have jurisdiction under applicable consumer rules; consumers are not forced to sue in Valencia contrary to those rules.

14. Final terms

The version in force at contract formation governs. Later changes apply only to future purchases absent a valid legal basis. Invalid provisions do not affect the others where permitted; mandatory provisions apply instead.